Building Customer Loyalty with Email Segmentation by James Trumbly @econnectemail
Building Customer Loyalty with Email Marketing List Segmentation
Loyalty-targeted emails can result in open rates as much as 40 percent higher than bulk mailings. That’s a statistic worth noting. If you don’t currently use segmentation to cater to subscriber preferences and build loyalty among existing customers, now is the time to start.
A simple “thank you” for subscribing, purchasing, or providing feedback goes a long way toward building rapport with your audience. Let subscribers know you appreciate their business and offer them a special discount or coupon code to be used toward a future purchase.
Shopping Cart Recovery
Use shopping cart recovery software to remind customers of unfinished purchases. A timely email letting them know the cart is about to expire or that the items are now on sale may be enough to bring them back to your website.
If you use a loyalty program that incorporates points, coupon codes or e-dollars, send subscribers an email when these incentives are about to expire. They’ll appreciate the reminder and the tactic could boost your sales.
Solicit customer feedback in the form of interest and opinion surveys, product reviews and social sharing buttons. Customers appreciate knowing that you care what they think.
Use previous subscriber behavior to target emails toward individual shopping preferences. By tracking what users click on, what they search for and what they ultimately buy, you can create emails that cater to their needs.
Send offers that relate to the subscriber’s location, age, profession or gender. You don’t want your senior citizen market to receive emails about college savings or your Los Angeles subscribers to receive information about discount flights from New York to Miami.
Customers who spend significant money with your company should receive special offers such as free shipping, platinum status, or early notice of sales. On the other hand, one-time spenders may also be encouraged to shop again if you offer them a special deal.
Repeat Customers Vs. Prospective Customers
Both repeat and prospective customers deserve special attention but in a different way. Offer special deals or discount codes to repeat customers, and make sure they aren’t turned away when they notice that your prospective customers get seemingly better offers than they did. You can entice both these markets by creating email messages tailored to their needs and purchasing habits.
eConnect Email offers stellar list segmentation options that allow you to send emails designed with a particular audience in mind. Use custom fields to manage subscriber data and then segment your lists based on the criteria and user behavior of your clients, customers and subscribers.
Takeaway: By segmenting your email list and catering to subscriber preferences, you build valuable customer loyalty and increase open rates significantly. Can you think of other ways to nurture repeat shoppers?
Other post by this Author