Comments on: Is Twitter being a twit to business? http://www.theemailguide.com/email-marketing/is-twitter-being-a-twit-to-business/ Wed, 08 Feb 2012 23:06:20 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jim Ducharme http://www.theemailguide.com/email-marketing/is-twitter-being-a-twit-to-business/comment-page-/#comment-10414 Jim Ducharme Thu, 17 Dec 2009 20:46:21 +0000 http://www.theemailguide.com/blog/?p=4624#comment-10414 True Heidi but, as we point out, we'd be happy to pony up for premium support if the option actually existed and heck, closing a ticket as resolved with out any documentation? That's not even good free support. Having said that, we love Twitter too and we think they deserve all the kudos they get. Thanks for the comment and have a safe and happy holiday! Regards, jim True Heidi but, as we point out, we’d be happy to pony up for premium support if the option actually existed and heck, closing a ticket as resolved with out any documentation? That’s not even good free support.

Having said that, we love Twitter too and we think they deserve all the kudos they get.

Thanks for the comment and have a safe and happy holiday!

Regards,
jim

]]> By: Heidi Miller http://www.theemailguide.com/email-marketing/is-twitter-being-a-twit-to-business/comment-page-1/#comment-10413 Heidi Miller Thu, 17 Dec 2009 20:36:32 +0000 http://www.theemailguide.com/blog/?p=4624#comment-10413 Don't think you'll get a lot of argument here. Twitter is a free tool, and I'm glad that they're trying their hand at making it more useful for business. And you're right: Twitter support and customer service is basically nonexistant; I've never received any response to any request I've ever made of them. I understand why. With so many enthusiastic users, they could hire a team of 20 to work support 24/7 and still not scratch the surface of the interaction they really need to be having with their users. And again, it's a free service. Still, it's a good idea to point out that while innovation is good, customer service is important, too. Even for free. Don’t think you’ll get a lot of argument here. Twitter is a free tool, and I’m glad that they’re trying their hand at making it more useful for business. And you’re right: Twitter support and customer service is basically nonexistant; I’ve never received any response to any request I’ve ever made of them.

I understand why. With so many enthusiastic users, they could hire a team of 20 to work support 24/7 and still not scratch the surface of the interaction they really need to be having with their users. And again, it’s a free service.

Still, it’s a good idea to point out that while innovation is good, customer service is important, too. Even for free.

]]> By: Tweets that mention Is Twitter being a twit to business? | # The eMail Guide - The search engine for eMail marketers -- Topsy.com http://www.theemailguide.com/email-marketing/is-twitter-being-a-twit-to-business/comment-page-1/#comment-10412 Tweets that mention Is Twitter being a twit to business? | # The eMail Guide - The search engine for eMail marketers -- Topsy.com Thu, 17 Dec 2009 19:23:15 +0000 http://www.theemailguide.com/blog/?p=4624#comment-10412 [...] This post was mentioned on Twitter by The Email Guide, The Email Guide. The Email Guide said: Is Twitter being a twit to business? http://bit.ly/77cgBc ^jd #email marketing #emailmarketing [...] [...] This post was mentioned on Twitter by The Email Guide, The Email Guide. The Email Guide said: Is Twitter being a twit to business? http://bit.ly/77cgBc ^jd #email marketing #emailmarketing [...]

]]>