What is an email marketing consultant and do I need one? by Scott Hardigree @indiescott

What is an Email Marketing Consultant? Do I need one?

What is an email marketing consultant and do I need one? 

As we all know, email marketing works so I won’t bore you with the stats. Instead, let’s see what an email marketing consultant is and what they can do for you.

Email marketing consultants generally take three forms, an Email Marketing Agency, a freelancer, or an in-house staffer at an Email Service Provider (ESP) or traditional agency; all of which have skills and experience that are specific to developing effective email marketing strategies. However, their core competencies and service offerings vary…greatly.

So do you need an email marketing consultant? If so, what type? Ask yourself the following questions:

Is my mailing solution right for me?
Does my ESP or in-house solutions provide all the features I need? Am I using the features that I’m paying for? It is easy for me to use? Is my throughput in-line with my cost?

What am I mailing?
Have I mapped out what should I send? Such as welcome emails, newsletters, abandoned orders, promotions, and reactivation emails? What am I missing? Where does the email communication chain breakdown?

When should I be mailing?
Should I use information based on my recipient’s actions to send emails, such as white paper downloads or cart abandonment? What about date-driven emails, such as holiday-only buyers or anniversaries. What’s my editorial calendar for my newsletters? Am I keeping track of ad-hoc promotional emails?

What are my business rules?
Have I decided what causes a message to be sent? What data is needed to support the message? Should the data import process be manual or automatic? What content is sent when those conditions are met? What’s my plan for “from names” and “subject lines”? Should I mix it up? What and when should I test?

What are my goals?
Have I established goals, such as number of downloads, sales, registrations? What do I plan to do to grow my list? What can I do to reduce attrition?

What are my reporting needs?
Do I need to see more than just clicks and opens to improve my results and prove my case?  Do I need my tap into outside data such as CRM and website analytics tools to establish and track my success metrics?

Email marketing is a valuable endeavor for most marketers, but the process can be challenging and time consuming. An email marketing consultant or agency can help you meet your goals while allowing you to use your time to operate other aspects of your business.

Need more than just insight? An email-focused agency can also provide with the supporting services, as well as direction, that are required to launch and support a strong email marketing program; read how-to hire an email marketing agency to learn more.

Takeaway: Before deciding to go it alone, first carefully consider your needs, and options, then initiate a conversion with prospective suppliers. Email can do more than you might think.

Meet the author:

Scott Hardigree

Scott Hardigree

As CEO of Indiemark, a full-service email marketing agency, Scott brings more than 12 years of strategic, creative, and technical email marketing expertise to clients seeking to maximize this ROI-rich channel. As a leader in the email industry, Indiemark provides a full array of email marketing services to leading brands looking to retain and monetize existing customers, acquire new customers and subscribers, and create passive revenue streams. Scott can be reached at scott@indiemark.com or (407) 970-9372.

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